FAQ
No, at the moment Stripe is our payment processor.
Yes! You can take advantage of these rates during check out.
Yes, we have a phone line. It is always encouraged to send us an e-mail. You can get to our contact page here.
Our office hours are 8h00am to 4h00pm EASTERN
A fraction would be example: 1/4, 1/2, 3/4.
For a detailed explanation please visit WIKI.
Yes, please buy the closest equivalent and in the buyer notes let us know the length in millimeters.
We have some tips and tricks to save on shipping costs! Click here to have a look.
All returns and discrepancies must be handled within 30 days of delivery.
We don't accept returns on extrusions. They are all custom cut.
Extrusion orders are received directly thru website, sent to ShipStation, printed, and go directly to the saw. We have several shifts; evening & week-ends. There is no way for production to read emails about changes or cancellations, and since all orders are custom cut, we cannot cancel / refund extrusion orders.
For parts orders, please email support@tnutz.com for any changes and cancellations and don’t forget to include your order number; do not call, emails are clearer.
